June 6, 2018

Installation Instructions

An internet connection (via Wi-Fi, ethernet, etc.) is required to use MITA. The program’s minimum file sizes and audio/video compression mean that MITA runs smoothly on modest Wi-Fi setups and even smartphone hot spots.

Supported Mac Operating Systems
macOS 10.13 High Sierra
macOS 10.12 Sierra
OS X 10.11 El Capitan
OS X 10.10 Yosemite
OS X 10.9 Mavericks
Supported Windows Operating Systems
Windows 10
Windows 8.1
Windows 8
Windows 7

1. Enter your information in the form above and click “Mac & Windows Download.” Another window may pop up within a few seconds. If it does, select “Save File.” The appropriate download will begin immediately.

2. Download the file and, from your browser’s downloads window, double-click to unzip it. Review and accept the license agreement. In the window that appears with the “MITA.app” icon and an arrow pointing to the blue “Applications” folder, click on the MITA icon and drag it to the folder before releasing. Find the MITA icon in your applications folder and click/double-click it to begin. Note: If you encounter a message saying “The application ‘MITA’ cannot be opened because it was not downloaded from the App Store” or “‘MITA.app’ can’t be opened because it is from an unidentified developer,” hold the “Control” key down on your keyboard and click on the file, select “Open,” and then select “Open” again in the message that follows.

3. Upon opening MITA, accept the location settings for “World (Not in China)”, and accept or change your preferred language as you enter the program. Happy exploring!


1. Enter your information in the form above and click “Mac & Windows Download.” Another window may pop up within a few seconds. If it does, select “Save File.” The appropriate download will begin immediately in your downloads area.

2. After downloading the file, double-click the .exe file from your browser’s downloads window to launch the installer (it begins with the license agreement). Follow the on-screen prompts. A window will appear asking, “Do you want to allow this app to make changes on your device?” Choose “Yes.” Note: If you get a message that says “Windows protected your PC,” click “More info,” then “Run Anyway.” Please see “Installation Troubleshooting” further down this web page if you have additional trouble with Avast or other anti-virus software in this step.

3. Open MITA from the start menu or desktop, accept the location settings for “World (Not in China)”, and accept or change your preferred language as you enter the program. Happy exploring!


Because MITA has only recently been released to the public on a limited basis, operating systems and anti-virus software are continuing to learn to recognize it. If you encounter an issue with MITA’s installation being restricted, here are some possible solutions:

  • I encounter a message saying “The application ‘MITA’ cannot be opened because it was not downloaded from the App Store.”
    Hold the “Control” key down on your keyboard and click on the MITA file. Select “Open” and then “Open” again in the message that follows.
  • I see a screen that says “‘MITA.app’ can’t be opened because it is from an unidentified developer.”
    Hold the “Control” key down on your keyboard and click on the MITA file. Select “Open” and then “Open” again in the message that follows. Alternatively, open the System Preferences app and select “Security & Privacy.” Near the bottom of the first, “General” tab, you will see the same “unidentified developer” alert. Select “Open Anyway.” A window will appear asking, “Are you sure you want to open it?” Select “Open.”
  • I get a message that says “Windows protected your PC.”
    If this window appears, click the not-so-obvious text for “More Info.” A button is revealed that says “Run Anyway.” Click that button.
  • My anti-virus program is blocking my installation.
    Disable your anti-virus software and then complete the installation instructions starting from where it was interrupted. Please refer to the following links to disable your antivirus software during installation (we recommend re-enabling it after installing MITA):

  • I can’t get past a message that says “Hang on, this file may contain something bad.”
    Your best bet is to follow the instructions on this page (scroll down to “How to Disable Avast CyberCapture Completely”) to disable CyberCapture. You can turn it back on once you’ve finished the installer. This message is caused by Avast and AVG anti-virus software.
  • I receive a message that says “ShellExecuteEx failed: code 5. Access is denied.”
    First, try disabling your anti-virus software (see the fourth bullet point, above). If unsuccessful, run the installation as an administrator: Find the MITA file you downloaded in part 1 of the installation instructions. Normally, it will have saved to your desktop (alternatively, from your downloads, choose “Show in folder” or click the folder icon to take you to its location). Right-click the file called “MITA-Installer-Windows” and select “Run as administrator” from among the first options. Complete the remaining Windows installation instructions, resuming from step 3.
  • I receive a message that says “ShellExecuteEx failed: Code 299. Only part of the ReadProcessMemory or WriteProcess Memory was completed.”
    First, try disabling your anti-virus software (see the fourth bullet point, above). If unsuccessful, repeat step 2 of the installation instructions and give the anti-virus program some time (it may take a few minutes).
  • I have another issue.
    Please contact us and we will work with you to resolve the issue.